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This Privacy Policy explains how we collect, use, store, and protect information provided by customers when requesting services, receiving estimates, scheduling work, communicating with us, making payments, or otherwise doing business with Workhorse.

1. Information We Collect

We may collect information necessary to provide and manage our services, including:

Customer name
Mailing and service addresses
Phone numbers
Email addresses
Vehicle, boat, RV, dock, lift, or equipment information
Photos and documentation related to services or repairs
Service history and job notes
Estimates, invoices, and payment information
Communication between you and Workhorse
Information you voluntarily provide to us when requesting or receiving services

We collect only information reasonably necessary to operate our business, communicate with customers, provide services, process transactions, and maintain accurate business records.

2. How We Use Your Information

We may use customer information to:

Schedule and perform requested services
Prepare estimates, work orders, and invoices
Communicate regarding appointments, repairs, projects, and account information
Process payments
Maintain service and transaction records
Contact customers regarding service-related matters
Provide warranty or follow-up services
Resolve customer concerns or disputes
Comply with legal, accounting, insurance, and regulatory requirements
Improve our customer service and business operations

We will not use your personal information for purposes unrelated to our business operations without appropriate authorization.

3. Information Sharing

Workhorse does not sell customer personal information.

We may share information when reasonably necessary to operate our business, including with:

Payment processors
Accounting or bookkeeping providers
Insurance providers
Professional advisors
Service providers assisting us with business operations
Manufacturers or warranty providers when necessary to process a warranty or service claim
Government authorities or law enforcement when legally required

We may also share information when necessary to protect Workhorse, our customers, employees, property, or legal rights.

4. Jobber

Workhorse uses Jobber, a third-party business management platform, to assist with customer management, scheduling, estimates, work orders, invoicing, payments, communications, and related business functions.

Information provided through our Jobber system may be processed and stored by Jobber in accordance with Jobber's applicable privacy policies and terms.

Jobber states that information submitted by businesses and their customers may be made available to the applicable business and authorized users, and that Jobber processes customer information on behalf of the business using its services.

For more information, customers may review Jobber's Privacy Policy.

5. Payment Information

When payments are processed electronically, payment information may be handled by third-party payment processors.

Workhorse does not intentionally retain complete credit card numbers or security codes in our ordinary business records. Payment processing may be handled through third-party providers, including providers integrated with Jobber.

Customers should review the applicable privacy policies of those payment providers for additional information regarding their handling of payment information.

6. Photos and Service Documentation

Workhorse may take or receive photographs, videos, measurements, inspection information, and service notes relating to a customer's boat, vehicle, RV, dock, lift, equipment, property, or completed work.

This information may be retained as part of the customer's service history and may be used for:

Documenting the condition of property or equipment
Recording completed work
Preparing estimates
Supporting warranty claims
Resolving disputes
Maintaining service records
Protecting Workhorse and its customers

We will not intentionally use identifiable customer property photographs for public advertising or marketing without appropriate permission.

7. Communications

By providing your phone number or email address, you authorize Workhorse to contact you regarding your account, appointments, estimates, invoices, services, repairs, payments, and other legitimate business matters.

Service-related communications may continue even if you choose not to receive optional promotional communications.

8. Data Security

Workhorse takes reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

However, no electronic storage system, communication method, or internet transmission can be guaranteed to be completely secure.

We encourage customers to protect their own account credentials and to notify us promptly if they believe their information has been accessed or used without authorization.

9. Data Retention

We may retain customer information for as long as reasonably necessary for business, accounting, tax, warranty, insurance, legal, dispute-resolution, and recordkeeping purposes.

Certain information may need to be retained for a longer period when required by law or when necessary to establish, exercise, or defend legal claims.

10. Customer Privacy Requests

Customers may contact Workhorse to request information regarding the personal information we maintain about them or to request correction of inaccurate information.

Certain requests may be subject to legal, contractual, accounting, tax, warranty, or other legitimate business requirements.

To make a privacy-related request, contact:

Workhorse Dock and Marine

Menomonie, Wisconsin

Phone: 715-222-6895

11. Third-Party Websites and Services

Our communications, invoices, websites, applications, or other business systems may contain links to third-party websites or services.

Workhorse is not responsible for the privacy practices, security, or content of third-party websites or services. Customers should review the privacy policies of those providers before submitting personal information.

12. Children's Information

Our services are intended for adults and businesses. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

13. Changes to This Privacy Policy

Workhorse may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The most current version will apply to information handled by Workhorse after the effective date shown above.

14. Contact Us

If you have questions about this Privacy Policy or how Workhorse handles your information, please contact us:

Workhorse Dock and Marine

715-222-6895

Menomonie, Wisconsin

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